Last updated: September 8, 2026
At RNT Design, many of our products are personalized, custom-made, or created specifically for the customer. Please review the following policy before placing your order.
Personalized & Custom Items
Because personalized and custom items are made specifically for you, they are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or RNT Design made an error in fulfilling your order.
This includes items personalized with names, dates, photographs, logos, custom wording, colors, designs, or other customer-selected details.
Customers are responsible for reviewing all spelling, names, dates, sizes, colors, photographs, and other personalization information before submitting an order.
RNT Design is not responsible for errors contained in information supplied by the customer.
Ready-to-Ship & Non-Personalized Items
Non-personalized, ready-to-ship items may be eligible for return within 14 days of delivery.
To qualify, the item must be unused, unworn, unwashed, and in the same condition in which it was received.
Please contact RNT Design before returning any item. Do not send a return without approval and return instructions.
Unless the return is due to an error by RNT Design or an item arriving damaged or defective, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective, or different from what you ordered because of an error by RNT Design, contact us as soon as possible and include:
- Your name
- Order number
- A description of the problem
- Clear photographs showing the issue and, when applicable, the packaging
We will review the issue and work with you on an appropriate replacement, correction, or refund.
Please keep the item and its packaging until we have reviewed the claim.
Customer-Submitted Photos & Personalization
RNT Design creates personalized products using the photographs, wording, and other information supplied by the customer.
Image cropping, placement, and minor adjustments may be necessary to fit the selected product or layout.
Differences caused by low-quality customer photos, incorrect information submitted by the customer, or the customer choosing an image that does not fit the selected product orientation are not considered production defects.
If we believe a submitted image will not work well for your selected product, we will make reasonable efforts to contact you before production.
Handmade & Natural Variations
Many RNT Design products are handmade or made using materials with natural characteristics.
Minor differences in wood grain, texture, edge shape, color, placement, or finish may occur and are part of the handcrafted nature of the product. These natural variations are not considered defects.
Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders may be cancelled and refunded only if production has not yet begun.
Once work has started on a personalized or custom item, the order cannot normally be cancelled or refunded.
Refunds
Approved refunds will be issued to the original payment method whenever possible.
After a refund is processed by RNT Design, the amount of time it takes to appear in your account depends on your bank or payment provider.
Shipping charges are not refundable unless the refund is due to an error by RNT Design or a damaged/defective item for which we are responsible.
Return Shipping
Do not mail an item back to RNT Design without contacting us first.
If a return is approved, we will provide return instructions directly to you. Our private business/pickup address is not published on this website.
Questions or Problems With an Order
We want the item you receive to be something you are happy to give, display, wear, or keep.
If there is a problem with your order, please contact us so we can review it.
RNT Design
Email: rntdesign22@gmail.com