Shipping Information

Last updated: September 8, 2026

RNT Design offers shipping within the United States as well as free local pickup for eligible orders.

Shipping Rates

Shipping charges are shown during checkout based on the items in your order and the shipping destination.

Because RNT Design offers products in a wide range of sizes and weights, shipping costs may vary depending on what is ordered.

Some oversized or specialty items may require different shipping arrangements or may not be available for shipping at all.

Local Pickup

Free local pickup is available for eligible orders in the Springfield, Missouri area.

Pickup is by appointment only. Pickup instructions will be provided after your order is placed and when your order is ready.

Please do not arrive for pickup until you have received confirmation from RNT Design.

For privacy and security, our pickup location is not publicly listed on the website.

Processing Time

Many RNT Design products are personalized, handmade, or made to order.

Processing time varies depending on the product, personalization, order quantity, material availability, and current workload.

Any turnaround estimate provided is an estimate and does not include carrier transit time unless specifically stated.

Shipping Time

Once your order has been completed and shipped, delivery time is determined by the shipping carrier.

RNT Design is not responsible for carrier delays caused by weather, service disruptions, holidays, or other circumstances outside our control.

Tracking

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the carrier to scan and update tracking information after a label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an address error before your order ships, contact RNT Design as soon as possible. We cannot guarantee that an address can be changed once a shipment has been processed.

Additional shipping charges caused by an incorrect customer-provided address may be the responsibility of the customer.

Oversized & Pickup-Only Products

Some RNT Design products are too large, heavy, or fragile for standard shipping.

Examples may include:

  • Certain large wooden flags
  • Duty racks
  • Other oversized or specialty handcrafted items

Product pages will indicate when an item is available for shipping or local pickup only.

Our 2-foot wooden flags may be shipped when shipping is available for that product, while larger flags and certain specialty items may be restricted to local pickup.

Damaged Packages

Please inspect your package when it arrives.

If an order arrives damaged, contact RNT Design as soon as possible and provide:

  • Your name
  • Order number
  • Photos of the damaged item
  • Photos of the shipping box and packaging
  • Photos of any visible carrier damage

Please keep the item and all packaging until the issue has been reviewed.

Lost or Missing Packages

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or your local carrier office.

If a package appears lost in transit, contact us and we will help review the shipment information and available carrier options.

Questions About Shipping

If you have questions about shipping before placing an order, contact:

RNT Design
Email: rntdesign22@gmail.com